PAIA Manual
This manual explains how to request access to records held by DataRights in terms of the Promotion of Access to Information Act, 2 of 2000.
1. Company Details
| Entity | DataRights (Pty) Ltd, trading as DataRights |
|---|---|
| Country | South Africa |
| Information Officer | DataRights Information Officer |
| privacy@datarights.co.za | |
| Support | support@datarights.co.za |
2. Purpose of This Manual
This PAIA Manual helps data subjects, customers, regulators, and other requesters understand what categories of records DataRights may hold and how a formal access request can be submitted.
3. Records DataRights May Hold
- Company administration, governance, accounting, and operational records.
- Customer account, consent, subscription, payment, and support records.
- POPIA request workflow records, broker response records, and audit records.
- Supplier, infrastructure, security, and service provider records.
4. How to Request Access
Send a written PAIA request to privacy@datarights.co.za. Include enough detail to identify the record requested, your contact details, proof of identity where required, and the right you are seeking to exercise.
5. Grounds for Refusal
DataRights may refuse access where PAIA or another law allows or requires refusal, including where records contain another person's personal information, confidential commercial information, legally privileged material, security-sensitive information, or records not held by DataRights.
6. Fees
PAIA request fees, access fees, or reproduction fees may apply where allowed by law. DataRights will explain any applicable fee before processing where required.
7. Information Regulator
You may contact the Information Regulator of South Africa for PAIA or POPIA complaints if you are not satisfied with the response to a lawful request.